The Role of Generative AI in IT Help Desks and Customer Support

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The Role of Generative AI in IT Help Desks and Customer Support


Generative AI is revolutionizing IT help desks and customer support with advancements like AI-powered chatbots, automated ticketing, and enhanced query resolution. These technologies enable faster, personalized, and 24/7 support, improving efficiency and user satisfaction. Features like multilingual support, dynamic knowledge bases, and self-service options empower businesses to deliver seamless experiences.

Aspiring IT leaders can gain expertise in these cutting-edge tools by pursuing a PGDM in Information Technology Management, equipping them to thrive in an AI-driven landscape and capitalize on emerging trends like voice-enabled support and emotionally intelligent AI.




Location: Pune, Maharashtra, India

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